Privacy Policy

LaudSkin is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your information in accordance with the Protection of Personal Information Act 4 of 2013 (POPIA).

What Personal Information We Collect

We collect the following information when you use our website or place an order:

Name and surname
Email address
Delivery address
Phone number
Payment information, processed securely through our payment provider; we do not store card details
Order history
Website browsing behaviour through cookies

We collect only what is necessary to process your order, communicate with you, and improve your experience.

Why We Collect Your Information

We use your personal information to:

Process and fulfil your orders
Communicate with you about your orders, including delivery updates
Send you marketing communications if you have opted in
Improve our website and products
Comply with our legal obligations
We will not use your information for any purpose incompatible with the reasons for which it was collected.

Marketing Communications

If you have opted in to receive marketing emails from LaudSkin, we will send you updates about new products, promotions, and brand news. You may unsubscribe at any time by clicking the unsubscribe link in any marketing email or by contacting us at info@laudskin.co.za.

How We Share Your Information

We do not sell your personal information. We share it only with:

Our courier and logistics partners, to fulfil and deliver your order
Our payment processing provider, to process your payment securely
Our email platform, to send order confirmations and opted-in marketing communications
Our website hosting provider

All third-party service providers are required to handle your information securely and in accordance with applicable data protection law. We will disclose your information to law enforcement or regulatory authorities if required to do so by law.

How We Protect Your Information

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, disclosure, alteration, or destruction. Our website uses SSL encryption for all transactions.

How Long We Keep Your Information

We retain your personal information for as long as necessary to fulfil the purposes for which it was collected and to comply with our legal obligations. Order records are retained for a minimum of five years in accordance with South African financial record-keeping requirements. Marketing preferences are retained until you unsubscribe.

Your Rights Under POPIA

You have the right to:

Access the personal information we hold about you
Request correction of inaccurate or incomplete information
Request deletion of your personal information, subject to our legal obligations
Object to the processing of your personal information
Lodge a complaint with the Information Regulator

To exercise any of these rights, contact us at info@laudskin.co.za. We will respond within 30 days.

Cookies

Our website uses cookies to improve your browsing experience, remember your preferences, and analyse website traffic. By continuing to use our website, you consent to our use of cookies. You can manage or disable cookies through your browser settings. Disabling cookies may affect the functionality of certain parts of the website.

Third-Party Links

Our website may contain links to third-party websites. This Privacy Policy applies only to the LaudSkin website. We are not responsible for the privacy practices of any third-party site.

Changes to this Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The updated version will be posted on this website with a revised effective date.

Contact Us

For any questions or concerns about this Privacy Policy or the way we handle your personal information, contact us at info@laudskin.co.za

Information Regulator

If you believe your rights under POPIA have been violated and you are not satisfied with our response, you may lodge a complaint with the Information Regulator of South Africa.

Email: inforeg@justice.gov.za Telephone: +27 (0)10 023 5207 Address: JD House, 27 Stiemens Street, Braamfontein, Johannesburg, 2001